Troubleshooting

Problem: Bad Wireless Sensor Reception (no bars)

Possible Solution: Relocate the main unit and/or the wireless sensor. Both units must be within 100 feet (30 m) from each other. Make sure both units are placed at least 3 feet (.91 m) from other electronic appliances and devices that may interfere with the wireless communication (such as TV’s, microwaves, computers etc). NOTE: It may take up to 20 minutes for the main unit to re-synchronize with the sensor when batteries are replaced. Use lithium batteries in sensor when temperature is below -4ºF (-20ºC).

Problem: Bad Atomic Clock Reception (no bars)

Possible Solution: Rotate the wireless sensor 90º on its mounting point. Make certain there are no large stone or metallic surfaces disrupting the signal line-of-sight to the state of Colorado. Make sure the main unit and wireless sensor are placed at least 3 feet (.91 m) from other electronic appliances and devices that may interfere with the wireless communication (such as TV’s, microwaves, computers etc). Large metallic surfaces will interfere with the atomic clock signal.

Problem: No Wireless Sensor Data (no communication) no bars and flashing antenna icon.

Possible Solution: If wireless reception is bad (no bars), see “Bad Reception” section above. The wireless ID setting on each unit must match for all units to communicate properly. See “Set Wireless ID” on the previous page.

Problem: Main Unit Display Not Working

Possible Solution: Make certain that the batteries are installed correctly and that they are contacting the terminals. Make certain all contacts are clean. The batteries may need replacing. 

Please DO NOT return product to the retail store. For technical support or product return information, please call:

Customer Care
877-221-1252
Monday – Friday
8:00 a.m. - 4:30 p.m. (CST)